FAQ

What is your return policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at teardroplosangeles@gmail.com for instructions on how and where to send your package. Return shipping costs are the customer's responsibility. Items sent back to us without first requesting a return will not be accepted.

Where can I ask questions?

You can always contact us for any question at teardroplosangeles@gmail.com.

What if there are issues with my order?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Can I exchange my item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How do refunds work?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.